Temporarily Disable an Airtel Broadband Connection

Airtel Broadband Safe Custody is a temporary suspension service that lets you pause your Airtel broadband connection without disconnection. You pay minimal charges during the custody period, and your account stays active for easy reactivation later.

Use Safe Custody to pause or deactivate Airtel broadband temporarily,follow the steps below:

1. Make sure the latest version of Airtel Thanks app is installed on your phone.The app is available for both iPhone and Android.

2. Open Airtel app and select the landline connection that you want to disconnect temporarily.

3. Tap Manage Services.

4. Tap Activate/Deactivate Safe Custody.

5. Turn on the toggle button next to Safe Custody.

6. Tap the Activate option to activate Safe Custody.

Wait till Airtel processes your order.

You will get a message or email confirming that Safe custody/Number locker facility has been activated on your Airtel Xstream Fiber or Fixed line number.

Frequently Asked Questions (FAQ)

1. What is Airtel Broadband Safe Custody?

It is a facility that allows you to temporarily suspend your Airtel broadband services while keeping your account active.

2. What are the charges for Airtel Broadband Safe Custody?

Airtel usually charges a nominal monthly fee (around ₹200–₹250) during the safe custody period.

3. How can I activate Airtel Broadband Safe Custody?

You can request activation by calling Airtel customer care or visiting the Airtel Thanks app.

4. What happens after the safe custody period?

Your broadband connection can be easily reactivated, and normal monthly billing resumes.

5. Can I deactivate Safe Custody before the chosen period ends?

Yes, you can request early deactivation through Airtel customer support or the Airtel Thanks app.