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Temporarily Disable an Airtel Broadband Connection

Use Safe Custody to pause or deactivate Airtel broadband temporarily,follow the steps below:

1. Make sure the latest version of Airtel Thanks app is installed on your phone.The app is available for both iPhone and Android.

2. Open Airtel app and select the landline connection that you want to disconnect temporarily.


3. Tap Manage Services.


4. Tap Activate/Deactivate Safe Custody.


5. Turn on the toggle button next to Safe Custody.


6. Tap the Activate option to activate Safe Custody.


Wait till Airtel processes your order.

You will get a message or email confirming that Safe custody/Number locker facility has been activated on your Airtel Xstream Fiber or Fixed line number.

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